Last updated: 2026
This Refund Policy explains how refunds are handled by ELGHAZI DIGITAL LTD (“we”, “us”, or “our”).
1. General Policy
ELGHAZI DIGITAL LTD provides professional advertising and marketing services. As services are customized and delivered based on individual business needs, refunds are not automatic and are handled on a case-by-case basis.
2. Service-Based Engagements
All services are provided based on agreed scopes, timelines, and terms discussed and confirmed in writing prior to engagement. Because work may begin immediately after an agreement is confirmed, refunds may not be available once services have started.
3. Refund Requests
If you believe a refund request is warranted, you may contact us in writing at:
Refund requests must include:
- Your name
- A brief description of the service
- The reason for the refund request
Each request will be reviewed individually and responded to within a reasonable timeframe.
4. Non-Refundable Items
The following are generally non-refundable:
- Services already delivered or partially delivered
- Setup work, strategy development, or consultation time
- Third-party costs (including advertising platform fees)
5. Payment Method
If a refund is approved, it will be issued using the original payment method where possible, or as otherwise agreed in writing.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Information
If you have any questions about this Refund Policy, please contact us at: